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DIYA AGARWAL

diya.agarwal@email.com• +91 11 2555 3456• New Delhi, India

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Excel, Power BI, Zoho Inventory

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

CRM, Marketing Automation, Analytics

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

EDUCATION

Master of Business Administration (MBA)

2020

Delhi School of Business

GPA: 3.9/4.0

Bachelor in Financial Accounting

2016

Oxford Software Institute

GPA: 3.8/4.0

Diploma in Retail Management

2015

National Institute of Retail & Management

Higher Secondary Certificate (Commerce)

2012

Delhi Public School

GPA: 92%

CERTIFICATIONS

Certified Retail Professional (CRP) • Retail Industry Association of India (2022)
Customer Service Excellence • National Retail Federation (2021)
Advanced Sales Techniques • Sales Training Institute (2020)
Leadership & Team Management • NASSCOM (2019)

LANGUAGES

Hindi - NativeEnglish - FluentPunjabi - ConversationalFrench - Basic

Classic

Traditional single-column format

Colors
Free
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DA

DIYA AGARWAL

diya.agarwal@email.com• +91 11 2555 3456• New Delhi, India

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Excel, Power BI, Zoho Inventory

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

CRM, Marketing Automation, Analytics

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

Modern

Clean two-column design

Colors
Pro
⚠️ Page 2 Break
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DA

DIYA AGARWAL

Emaildiya.agarwal@email.com
Phone+91 11 2555 3456
LocationNew Delhi, India

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

Professional

Sidebar layout with skills focus

Colors
Free
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DIYA AGARWAL

diya.agarwal@email.com• +91 11 2555 3456• New Delhi, India

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Excel, Power BI, Zoho Inventory

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

CRM, Marketing Automation, Analytics

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

EDUCATION

Master of Business Administration (MBA)

2020

Delhi School of Business

GPA: 3.9/4.0

Bachelor in Financial Accounting

2016

Oxford Software Institute

GPA: 3.8/4.0

Diploma in Retail Management

2015

National Institute of Retail & Management

Higher Secondary Certificate (Commerce)

2012

Delhi Public School

GPA: 92%

CERTIFICATIONS

Certified Retail Professional (CRP) • Retail Industry Association of India (2022)
Customer Service Excellence • National Retail Federation (2021)
Advanced Sales Techniques • Sales Training Institute (2020)
Leadership & Team Management • NASSCOM (2019)

LANGUAGES

Hindi - NativeEnglish - FluentPunjabi - ConversationalFrench - Basic

Minimal

Clean and simple

Colors
Pro
⚠️ Page 2 Break
⚠️ Page 3 Break
⚠️ Page 4 Break

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

DA

DIYA AGARWAL

Emaildiya.agarwal@email.com
Phone+91 11 2555 3456
LocationNew Delhi, India

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

Creative

Bold colors and modern layout

Colors
Pro
⚠️ Page 2 Break
⚠️ Page 3 Break
⚠️ Page 4 Break

DIYA AGARWAL

diya.agarwal@email.com• +91 11 2555 3456• New Delhi, India

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Excel, Power BI, Zoho Inventory

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

CRM, Marketing Automation, Analytics

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

EDUCATION

Master of Business Administration (MBA)

2020

Delhi School of Business

GPA: 3.9/4.0

Bachelor in Financial Accounting

2016

Oxford Software Institute

GPA: 3.8/4.0

Diploma in Retail Management

2015

National Institute of Retail & Management

Higher Secondary Certificate (Commerce)

2012

Delhi Public School

GPA: 92%

CERTIFICATIONS

Certified Retail Professional (CRP) • Retail Industry Association of India (2022)
Customer Service Excellence • National Retail Federation (2021)
Advanced Sales Techniques • Sales Training Institute (2020)
Leadership & Team Management • NASSCOM (2019)

LANGUAGES

Hindi - NativeEnglish - FluentPunjabi - ConversationalFrench - Basic

Executive

Sophisticated and elegant

Colors
Pro
⚠️ Page 2 Break
⚠️ Page 3 Break
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DA

DIYA AGARWAL

diya.agarwal@email.com• +91 11 2555 3456• New Delhi, India

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Excel, Power BI, Zoho Inventory

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

CRM, Marketing Automation, Analytics

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

Tech

Developer-focused layout

Colors
Free
⚠️ Page 2 Break
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⚠️ Page 4 Break

DIYA AGARWAL

diya.agarwal@email.com• +91 11 2555 3456• New Delhi, India

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Excel, Power BI, Zoho Inventory

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

CRM, Marketing Automation, Analytics

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

Compact

Information-dense layout

Colors
Pro
⚠️ Page 2 Break
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DA

DIYA AGARWAL

Emaildiya.agarwal@email.com
Phone+91 11 2555 3456
LocationNew Delhi, India

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

Elegant

Refined sidebar design

Colors
Pro
⚠️ Page 2 Break
⚠️ Page 3 Break
⚠️ Page 4 Break

SUMMARY

Results-driven Senior Retail Manager with 8+ years of progressive experience in retail operations, team leadership, and customer service excellence. Proven track record of exceeding sales targets by 25%+ and building high-performing teams. Expert in inventory management, visual merchandising, and customer relationship building. MBA graduate with strong analytical skills and passion for driving retail innovation. Seeking to leverage expertise in a Regional Manager role with a leading retail organization.

EXPERIENCE

Senior Retail Manager

Jan 2023 - Present

DIVA Flagship Store • New Delhi, India

Lead a team of 15 sales associates across two locations. Implemented new customer service protocols that increased customer satisfaction scores by 35%. Manage P&L, inventory, and staff scheduling.

Retail Sales Associate

Jun 2020 - Dec 2022

DIVA Store • New Delhi, India

Maintained customer satisfaction with quick and professional handling of product returns. Provided expertise on products and services while achieving 120% of sales targets consistently.

Sales Executive

Mar 2018 - May 2020

Fashion Hub Retail • New Delhi, India

Managed inventory with 500+ SKUs daily with 99% accuracy. Built strong customer relationships resulting in 40% repeat customer rate. Led visual merchandising initiatives.

Junior Sales Associate

Jul 2016 - Feb 2018

Metro Retail Solutions • Gurugram, India

Assisted customers with product selection and provided excellent service. Processed 100+ transactions daily using POS systems. Maintained clean and organized store displays.

Sales Intern

Jan 2016 - Jun 2016

Lifestyle International • New Delhi, India

Gained hands-on experience in retail operations, customer engagement, and inventory management during 6-month internship program.

PROJECTS

Store Inventory Automation

Implemented digital inventory tracking system reducing stock discrepancies by 40% and saving 15 hours/week in manual counting.

Customer Loyalty Program

Designed and launched loyalty rewards program resulting in 45% increase in repeat customers within 6 months.

DA

DIYA AGARWAL

Emaildiya.agarwal@email.com
Phone+91 11 2555 3456
LocationNew Delhi, India

SKILLS

Cash register operationPOS systemsCustomer relationsSales expertiseInventory managementAccount handlingDocumentationVisual merchandisingTeam leadershipConflict resolutionProduct knowledgeRetail analyticsStaff trainingMicrosoft OfficeCRM softwareBilingual (Hindi/English)

EDUCATION

Master of Business Administration (MBA)

Delhi School of Business

2020

Bachelor in Financial Accounting

Oxford Software Institute

2016

Diploma in Retail Management

National Institute of Retail & Management

2015

Higher Secondary Certificate (Commerce)

Delhi Public School

2012

CERTIFICATIONS

Certified Retail Professional (CRP)

Retail Industry Association of India

2022

Customer Service Excellence

National Retail Federation

2021

Advanced Sales Techniques

Sales Training Institute

2020

Leadership & Team Management

NASSCOM

2019

LANGUAGES

• Hindi - Native• English - Fluent• Punjabi - Conversational• French - Basic

Bold

High-contrast modern design

Colors